Revenue leakages can be an inherent risk in the telecom revenue cycle regardless of scale and region of operations. Communications Service Providers (CSPs) need to assess the end-to-end life cycle of capturing call detail records (CDRs), accurate rating, generating bills, and post-billing customer financial management.
Revenue leakages can occur at any of the above given processes and system points. Existing RA solutions may be limited in scope and may not capture all leakage points because of complex and multiple systems that an RA solution has to interact with. There is an increasing pressure on telecom companies to reduce prices, maintain margins, and increase the number of offerings.
Mphasis Revenue Assurance (RA) solution offers a comprehensive solution by ensuring accuracy of telecom billing eco-systems, and considerable cost savings by controlling revenue leakages.
Mphasis offerings in the Revenue Management space include the following:
Mphasis has delivered the following benefits to its clients:
Reduced Opex: Significant savings as a result of decommissioning an existing tool and implementing a custom made tool using Lavastorm Analytics Engine
Increased Efficiency: RA solution resulted in staff reduction and termination of third party RA service, significant savings in licensing and consulting expenses
Increased Volume: The delivered system at client’s location handles 400% increased volume without any addition to the TCO beyond the one time infrastructure cost
Mphasis implemented a Revenue Assurance solution for a leading telecommunications and information services companies in Australia providing broadband, voice, and wireless services to consumers and businesses.
Mphasis built an RA system for the client to automate and integrate the revenue assurance processes, and developed an ETL framework for data extraction. Data was extracted from downstream systems and converted to a common format which was used by RA analysts to do reconciliation and analysis. An issue management system was built to enable the tracking issues raised by RA analysts. Support and maintenance was provided for ROSCOM test call generator and requirements based dashboards were built for RA analysts.