Technology Expertise

Along with good domain understanding and delivery capability, Mphasis has technology expertise in the following areas of business

TPF Centres of Competence (CoC)

Mphasis TPF CoC have successfully executed many Projects and one of this was a merger of two US based major airlines, all Passenger Name Records (PNRs) and Electronic Tickets (ETKTs) were migrated from one TPF system to new TPF system along with all other functionalities. This was a unique project and first of its kind in transportation industry,

Mphasis successfully completed the migration and merger of two US bases airline system and seamlessly executed without any impact to existing business. This project won the Best Project Award in Transportation Industry in 2007.

TPF Centres of Competence (CoC)
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Web Portal

Mphasis develops, manages, and supports many consumer web portals for travel and transportation industry clients. We have successfully developed and managed Consumer Portal for Leading Asia Pacific Airline that won the recognition for 'Excellence in E-Commerce and Innovation in Digital Marketing'.

We cover the entire life cycle of enterprise-wide web initiatives from strategy, planning, and design to implementation, administration and support. We have successfully executed more than 200 web related projects for Fortune 500 companies in the areas of personalization, content/document management, search, web analytics, eCommerce and Web 2.0. Our strong skills in architecture help you build flexible, vendor agnostic and highly secure portal platforms.

Our portal technology expertise helps you in

  • Choosing and deploying the right platform
  • Integration with existing ecosystem
  • Enhance efficiency through content personalization and service delivery to specific user groups
  • Reusability of content and services

Customer Experience Management (CEM)

Mphasis' CEM Services offers an integrated enterprise-wide customer engagement solution that leverages continuous Voice of Customer (VoC) analysis with technology infused business processes to enhance overall customer experience.

The CEM expertise will help travel and transportation customers to get 360 degree customer view. Mphasis provides the following offering for CEM:

  • Strategy Consulting
  • Technology Platform Services
  • Operations and Process Management
  • Partnerships
  • Accelerators and Frameworks

Following is the Mphasis blueprint of CEM and Customer 360.

The Mphasis blueprint of CEM and Customer 360
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The following is Mphasis CEM Services recommended progress model for Travel and Transportation industry

Mphasis CEM Services
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Following are the other technology areas where Mphasis offers services to Travel & Transport Industry

  • Enterprise Content Management (ECM)
  • Mobility
  • Information Convergence and Analytics
  • Security
  • Enterprise Architecture and Integration (EAI)
  • Service-oriented Architecture (SOA)
  • Usability Engineering
  • Payment or Billing
  • CRM
  • Oracle
  • SAP
  • Microsoft
  • Testing