Provide exceptional customer experience with our innovative Hospitality Solutions

Technology plays a pivotal role in increasing customer experience and RoI in the Hospitality and Travel segment as there is an increasing demand for cost-effective solutions and services. Mphasis is an industry leader in the Hospitality and Travel space providing innovative solutions and services.

Our Solutions

  • Customer Experience Management (CEM): We offer multi-channel user experience that provides consistent and optimized branding and CEM. Our CEM offering focuses on helping our clients identify, anticipate, and satisfy their customer needs better, leading to greater profitability.
  • Information Convergence and Analytics: It combines the power of enterprise search with agile next-gen analytics through best-of-breed industry leading tools and technologies, to unify information access, and create easy-to-use dynamic applications and dashboards. Thus, it helps build meaningful business insights, cut costs, increase competitiveness, and drive revenues.
  • Mobility: We support firms to build applications using variety of wireless channels, on a back-end platform that integrates into enterprise based portals.
  • CRM: Mphasis helps clients develop and deliver their CRM strategy to maximize revenue opportunities, reduce operational costs, optimize existing IT assets, and ensure a consistent message across traditional sales, service, and marketing channels as well as new channels such as social media.
  • Portals: This covers the entire lifecycle of enterprise wide portal initiatives from strategy, planning and design to implementation, administration, and support. The various content management system including hotel tariff maintenance and update, images, video, amenities and facilities, packages etc. We provide SEO services and XML integration with partner/affiliate sites for our clients.
  • Enterprise Content Management: It covers various facets of content management such as web content management, digital management, digital asset management, and RM.

Our Services

We have a strong domain presence with mature, scalable, and industry specialized global delivery capabilities. We have partnered with 50 hotel ownership companies, management firms, REITs, and resorts to provide IT services across North America, Europe, Australia, New Zealand, and Asia Pacific. Mphasis systems and personnel support 400 properties and 110,000 rooms.

Application development, maintenance and support services for:
  • Central Reservation Systems (CRS)
  • Demand Forecasting, Pricing and Promotions
  • Property Management Systems
  • Sales and Marketing Management - Direct and institutional customers
  • Back-office Applications for Finance & Accounting
  • Travel Agency Commission Systems
  • Guest Inquiry and Assistance Applications
  • Design, Development, and Support of Data Warehouses
  • Fleet Management and Vehicle Rental Operations
  • Online Omni-commerce Operations
  • Asset and Infrastructure Management
  • Human Capital Management
  • Internet Booking Engine (IBE)
  • Global Distribution System (GDS)
  • Payment Solution
  • Revenue Accounting and Revenue Management