The client came to us with a series of information technology (IT) issues such as complex application landscape with multiple enterprise resource planning (ERP) and customer-facing applications, limited bandwidth to address business surge, non-standardized monitoring and decentralized operations, outdated infrastructure, lack of information technology (IT) operations aligned to Information Technology Infrastructure Library (ITIL) best practices, and unavailability of digital risk information for critical business applications. As a result, the client faced issues such as revenue losses and increased operational expenditure (OPEX), operational inefficiencies, and ineffective IT infrastructure that was unable to keep up with business needs.
The client wanted us to create a solution to reduce costs, provide benefits upfront for their self-funded transformation journey, future-proof technology landscape via scalable cloud adoption, and stabilize and standardize operations. Our solution spanned:
Our innovative solutions enabled the client to experience the following benefits:
• Saved 30 percent costs and lowered total cost of ownership (TCO)
• Delivered cash savings upfront
• Aligned IT service levels with business objectives
• Increased productivity in operations
• Facilitated governance and continuous monitoring