Global Travel Insurer Increased its Mobile Conversions by 200 Percent

Know More

CLIENT

 

The client is a large, global, travel insurance company that wanted to improve its services. The company’s legacy enterprise architecture was slowing down its business processes. As a result, its efficiency and customer engagement had been affected

BUSINESS CHALLENGE

 

The client required a solution to transform its travel insurance offering to customers. Its existing solution used obsolete technical architecture, which required high effort and was slow to respond to business change. It resulted in a complex customer journey that led to low conversion rates. The solution also had to offer migration of legacy services, production support and maintenance, and enhancements based on complexity.

SOLUTION

 

To overcome the client’s business challenges, our team, in partnership with Adobe, used technologies such as Java, J2EE, JSF 2.0, .NET, WCF 4.0 , TFS Services C++, C# Sybase 12.5, SQL server management studio, WebSphere7.x, Solaris Cro, IBM MQ, LDAP, DataPower, and Docucorp reporting tool, to devise a solution that provided:

• Integration of new partners, enhancements to existing products, and change requests to ongoing direct partner integrations

• Fixing of breaks (within warranty period) / post-warranty as PSUPP support

• Increase in efficiency of payment process, report generation/interfacing, EXL support

• Migration of web services from SSNoel domestic pricing engine to factor-based pricing engine

• Support of data power services for configurations on a new GS environment

BENEFITS

Our solution enabled the company to:

 

• Deliver new functions with speed and agility

• Simplify user interactions and minimize customer effort

• Improve online travel quotes to conversions by 15 percent

• Increase uptake on mobile conversions by 200 percent

• Reduce the time for the partner-onboarding process from three months to less than three weeks, with over 220 partners on boarded successfully till date

• Deliver 95 percent projects with zero quality defects by implementing Quick Test Professional automation testing

• Rewrite the travel net and direct digital frequency synthesis (DDS) application using the advanced JSF 2.0 framework, resulting in improvements throughout the application

• Produce a system appreciation document under the WAATS decomposition project, using reverse engineering

• Deliver automation in script building and product load scripts while following best practices to standardize process improvements.