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OUR OFFERINGS

 

Our Credit Card solution offering helps to improve the quality of card operations while reducing:

 

  •     Cost of compliance
  •     Cost per customer serviced and acquired
  •     Loss per card
  •     Effort required to collect

At the same time, the solution also improves operational efficiency.

 

 

OUR SOLUTIONS

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Customer Experience Score-Led Collection Solution

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Customer Experience Score-Led Collection Solution

Our vast experience in handling credit card collection call centers has helped many top credit card issuers improve their collection rate. This is due to our differentiated approach towards collection and our ability to focus on customer experience. Delivering a high customer experience score is one of the key reasons for our success. 

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Moving Write-off Rates

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Moving Write-off Rates

Increasing write-off rates especially due to fraud and disputes not only impacts an issuer's margins but also the customer and merchant experience indices. Our solution enables issuers to move provisions toward a write-off from the variable to the fixed model, and also improves experience scores. 

Mphasis enables clients reimagine their digital future by shifting Anything to Cloud, Powered by Cognitive .

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