Mphasis credit card and payment solutions accelerate the quality and efficiency of card operations while reducing the cost of compliance, the cost per customer serviced and acquired, the loss per card and the effort required for collection.
Our vast experience in handling credit card collection call centers has helped many top credit card issuers improve their collection rate. This is due to our differentiated approach towards collection and our ability to focus on customer experience. Delivering a high customer experience score is one of the key reasons for our success.
Increasing write-off rates especially due to fraud and disputes not only impacts an issuer's margins but also the customer and merchant experience indices. Our solution enables issuers to move provisions toward a write-off from the variable to the fixed model, and also improves experience scores.