A leading US-based insurance company
THE CHALLENGE / REQUIREMENT
The client looked to upgrade their existing Pega PRPC applications to Pega PRPC 7.1 and leverage the benefits of an enriched user interface. They also wanted to incorporate predictive and adaptive analytics, and also bring in social collaboration and mobility.
Deploying Pega, we upgraded the Online Application Re-write and Loss Control applications. Our Pega upgrade approach encompassed the following:
We used our Pega Upgrade Solution Accelerator tools and techniques to facilitate faster PRPC upgrades to achieve 30 percent reduction of effort reduction.
Our solution facilitated cross-browser compatibility and supported HTML 5 and Omni-Channel UX– Mobile and Tablet.
Our approach to and implementation of the Pega upgrade resulted in
Higher ROI across applications
Significant cost benefits for the client
High availability and reliability
Process improvements through use of SMAC (Social Collaboration, Mobility, Analytics and Cloud) strategies
Efficient case lifecycle management