SIGNIFICANT COST BENEFIT ACHIEVED THROUGH PEGA UPGRADE FOR LOSS CONTROL APPLICATION

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THE CLIENT

A leading US-based insurance company

THE CHALLENGE / REQUIREMENT

The client looked to upgrade their existing Pega PRPC applications to Pega PRPC 7.1 and leverage the benefits of an enriched user interface. They also wanted to incorporate predictive and adaptive analytics, and also bring in social collaboration and mobility.

THE SOLUTION

Deploying Pega, we upgraded the Online Application Re-write and Loss Control applications. Our Pega upgrade approach encompassed the following:

Built-in platform with set of upgrade utilities
Standardized approach to estimation by generating sizing spread sheet
Automatic documentation capability at each stage of the upgrade enhancing assessment and analysis
Best Practices to be followed for upgrade activities

We used our Pega Upgrade Solution Accelerator tools and techniques to facilitate faster PRPC upgrades to achieve 30 percent reduction of effort reduction.

Our solution facilitated cross-browser compatibility and supported HTML 5 and Omni-Channel UX– Mobile and Tablet.

THE OUTCOME / BENEFITS

Our approach to and implementation of the Pega upgrade resulted in

Higher ROI across applications

Significant cost benefits for the client

High availability and reliability

Process improvements through use of SMAC (Social Collaboration, Mobility, Analytics and Cloud) strategies

Efficient case lifecycle management