Services
About Mphasis
A leading South American airline.
The airline’s legacy platform was creating huge processing cost with poor usability experience. Agents required significant training to perform operational tasks using the legacy system.
We designed an open platform encompassing the full enterprise architecture, airline information store (data), analytics, people and services.
The single interface solution was powered by next-gen technology that integrated with multiple systems to enhance the ability for airline call centers, reservations and airport agents to provide a seamless experience to customers and agents. It was designed to meet both today’s needs and provide the flexibility required for the future.
Our solution yielded the following business outcomes:
• Expedited transactions through simplified and standardized passenger processing
• Reduced customer servicing time due to streamlined processes
• Improved customer experience at lower costs during irregular operations
• Improved agent productivity through automated handling - with event-driven processes
• Reduced training time with intuitive agent flows
• Improved business control compliance through roles and privileges
• Cost effective, near real-time data store
• Enhanced revenues
• Reduced operational costs
• Ancillary sales, accounting and reporting capabilities – with greater accuracy