Services
About Mphasis
The client was looking to replace Policy Administration system that had inconsistent and manual processes for many critical activities in the area of Underwriting Line of Authority escalation and approval for Underwriters, making it cumbersome and time consuming due to absence of workflow and automations.
Offering Pega services for more than 12 years, Mphasis helped the client
• Build an enterprise class policy admin system using our Pega PRPC’s BPM capabilities. The admin system provided automatic workflow solution for Underwriting and Policy administration business processes to increase processing efficiency and accuracy
• Integrate the policy admin system with document printing system through automatic rules processing
• Migrate from Java to Pega
• Develop business friendly dashboard for easy reporting and analysis
Our solution enabled the client to experience the following benefits:
• Migration from Java Application to Pega improved performance by 40%
• Parsing different message formats for interaction with third party systems
• Workflow and process automation through enterprise class policy admin system, enhancing processing efficiency and accuracy for underwriting and policy administration business processes
• Automated rules processing through integrated policy admin and document printing system
• Seamless SSO integration for effective switching between ecosystem applications
• Increased rule-driven automation and decision making
• View and control on end-to-end cases
• Improved customer satisfaction