One of the leading global cards issuer with primary focus on US, UK and Ireland markets. Based on the success of achieved program objectives, including cost arbitrage through front office functions in the last 10+ years of partnership, client outsourced their back-office functions, enabling us to completely own the transactions end-to-end. The cards industry is going through unprecedented business and operational challenges posed by COVID – forbearance planning and subsequent collection, while adhering to evolving regulatory guidelines. Continuity of the business and business as usual customer experience were expected to be delivered.
The bank recognized Mphasis as #1 service provider among the vendors, offering best collection center for their business. We were regarded as a partner driving some of their strategic priorities. With flexible capacity to meet client’s business requirements, we help them with -
Mphasis has been helping the client deal with the state of crisis by offering -