HOW ARE YOU KEEPING PACE WITH THE MILLENNIALS?

 

As True Digital Natives, millennials have qualitatively different behavioral and lifestyle patterns that are significantly affecting business priorities. Driven by their demand for immediacy and personalization, enterprises are in a state of flux and are veering towards building technology driven solutions rather than products driven by organizational processes. 

 

Using an omni-channel customer centric approach, Mphasis provides key business indicators that govern interactions at every customer touchpoint to provide a more meaningful and interactive experience. Addressing this market segment is a key driver of why most enterprises choose to engage in a Front2Back Transformation

 

Mphasis Conversational Solutions-Contact Center Transformation:

  • Starts with transforming the contact center 
  • Design-thinking led with millennials in focus
  • Focusing on key business indicators
  • Balanced with a reference architecture 
  • Platform driven across the sales funnel and customer lifecycle
  • Focus on digital retention by leveraging best-in-class chat bot technologies or A.I frameworks
  • Zero UX interfaces and omnichannel- enabled infrastructure
  • Leverage A.I, machine learning and advanced analytics
  • Partnering with a vetted suite of technology providers
  • Balance and optimize existing investments

 

 

 PACE WITH THE MILLENIALS

 

In addition to Contact Center Transformation, Mphasis offers Next Gen Service Desk. This is a user experience management solution that integrates every aspect of end user services and is managed through a unified view of the system. A Next Gen service desk to keep pace with Millienials expectations.

 

NEXT GEN SERVICE DESK

CASE STUDY

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