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Nasscom weighs quality norms for ITES sector
Business Standard, June 4, 2002.

Nasscom, the apex body of the information technology sector, is looking at developing quality standards for the IT-enabled sector (ITES) similar on the lines of those standards followed by the industry.

Currently, the industry has adopted the SEI-capability maturity model ( CMMi ) as a benchmark and the ITES industry is expected to have a similar set of standards.

Jerry Rao, member, executive council, Nasscom, said: "We are trying to develop quality indicators for the ITES industry on the same lines as the SEI-CMMi which is being followed by the mainline IT industry."

"With the ITES having a world class IT industry to fall back on, the industry is in an opportune position to cash in on this advantage. However, we would like to have clients to come to India not just because we are cheaper, but for our services which are of a higher quality. This is where a set of standards to benchmark against would be an advantage," he added.

Nasscom, which is hosting the Indian IT and IT-enabled services strategy summit later this month, will be addressing key issues and challenges facing the Indian IT services industry and would be unveiling its strategy to ensure the future growth of the sector.

Nasscom has already roped in global consulting firm McKinsey to prepare a report on the subject which would be released at the summit.

The report is expected to present key imperatives for the industry, government and Nasscom to achieve sustainable growth in the IT and ITES sectors.

The summit is expected to provide a platform to address critical issues being faced by the industry including human resources planning, infrastructure management and market access.

The summit will also look at offshoring opportunities for Indian companies across a wide range of processes as well as across multiple verticals.

The banking and insurance sectors which are considered to be the most attractive industry segments, are expected to provide the maximum opportunities due to the high cost base and high extent of offshorable processes in these verticals.