TRUST AND CONFIDENCE. CO-CREATING SUCCESS.

 

A strategic partnership based on domain, technology and operations expertise

KNOW MORE

BEYOND BUSINESS AS USUAL IN UNPRECEDENTED TIMES

 

The unprecedented COVID19 crisis has created tremendous threat and uncertainty to business and people. At Mphasis Business Process Services, we are on a mission to bring back confidence in business operations. As organizations gear themselves to reboot and march forward, we are right by their side to bring back their confidence.

SUCCESS STORIES

 

BUSINESS PROCESS SERVICES – NEXTOPS

 

NextOps is a lean, highly resilient and ITIL-aware approach to operations, underpinned by an intelligent digital core, a customer-centric design, and a flexible resourcing model.

 

CUSTOMISED OFFERINGS

BECAUSE EVERY CLIENT SITUATION IS UNIQUE

 

We design solutions custom-made to our clients’ objectives, budgets, and the pace of change required by them. Our blueprint-driven and proprietary consulting methodology ‘Define, Diagnose, Design and Deliver and Transform’ is strongly supported by focused toolkits.

 

 

We deliver seamlessly efficient industry middle office services, back office operations and customer contact solutions – for highly regulated industries. Our new age transformation solutions bring the right blend of digital and emerging technologies – with the right and refined governance models.

 

 

Our customized transformation solutions and services are powered by data, digital, cloud and next - gen technologies. We deploy the Mphasis Front2Back™ approach to enhance end customer experience without changing the core. Our seamless ‘information-to-insight’ journeys leverage data to understand customers intimately and deliver hyper-personalized experiences.

  • Human bot collaboration – driving efficiency across the industry value chain through robotic process automation

  • Data and insights driven business operations – empowering client leadership with predictability and certainty to take decisions

  • Cloud-hosted next-gen contact center solution deploys digital levers, self-service portals and chat bots, for scalability and customer experience

  • Platform and technology powered operations to drive efficiency and sustainable business model

 

 

OUR APPROACH

DEFINE. DIAGNOSE. DESIGN. DELIVER. TRANSFORM.

 

We understand that each organization has individual goals, challenges and outcomes they need to achieve. Our NextOps applies the power of our integrated ‘Tech & Ops’ to design solutions that meet specific needs and boost efficiency and customer experience. Be it integration and collaboration through business process automation, or insights-driven decisions through analytics, or enhanced productivity through cloud services, our digital transformation levers enhance end-customer experience and co-create value.

 

INDUSTRY OFFERINGS

 

DIGITAL ACCELERATORS

 

IDEAS IN ACTION