Transforming the Retail Banking experience
We combine digital innovation, operational optimization, and a best-in-class fintech ecosystem to create customer experiences that keep pace with the transformation in the retail banking landscape.
In the digital age, the next wave of operations transformation will be guided by the increased adoption of technologies that drive automation and intelligent insights. Learn how at Mphasis we drive service transformation through multiple levers such as cloud, cognitive, AI, digital, analytics, industry platforms, and intelligent automation.
Did you know that your most active online and mobile customers are also visiting your branches most often? Highly-engaged customers step into branches for more involved conversations. These are good, revenue generating conversations. Here’s how you can sustain them:
• Better queue management
• Proactive contextual assistance or beacons.
• Digitized ushers
• Intelligent Kiosks and ATMs
• Video Tellers
The push for microservices has been growing along with containerization and DevOps movements delivering significant business value in the shortest time.Coming up with the best designs for microservices is tricky and there are just few best practices, and even fewer specific examples in the financial industry. Our architects have been working in this space since the start of the containerization industry to help make it happen.
Retail banks looking at cloud and cognitive computing need a playbook that helps them through the change. We have a number of technical frameworks and accelerators that bring predictability to this migration. However, the business folks need a non-technical way to understand how to manage this migration. Our forthcoming white paper will offer a non-technical explanation of the business and technical problems that you might face and an explanation of how each of our services and solutions can help with the transition.
As bankers, we are familiar with the idea of Application Programming Interfaces (APIs) as a technical expression of a contract made by a system on behalf of a business. In the past, we have relied on standard bodies to drive these interfaces. Increasingly, banks are taking these decisions in-house, and relying on home-grown APIs. In this forthcoming article, we will talk about the role of APIs and best practices in creating APIs that can help grow your business.
Our approach to operations optimization begins with little investment. The savings from each stage is used to fund the improvements implemented in the next stage. This approach helps our client go down the path of 50–70% cost reduction without the need for a large transformation budget.
Selecting bots, integrating products, and designing conversations can seem theoretical. We can help you drive adoption.