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RETAIL BANKING

Today, technology and customer expectations are rapidly evolving.

Mphasis helps you keep pace with the latest technology to reach your customers faster and personalize their banking experience.

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How to Become the Preferred Choice for Millennials

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How to Become the Preferred Choice for Millennials

Caught up in Gen Y conversations when you are still not ready for Gen X? Millennials can be tricky, but they are still a largely untapped market. They live in a world of instant gratification, freebies, selfies, discounted luxury, and most importantly, sporadic decisions. Services need to be offered at the right time and at the right place, not simply ‘anytime, anywhere’. Too many choices lead to decision paralysis and purchase avoidance. The difference is between opti-channel and omni-channel. Are your systems cognitive enough to learn your customers and optimize services for them? Can you personalize to a customer segment of N=1? If not, then we are here to help.

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Overcoming the Politics Behind Building a Mobile-Only Bank

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Overcoming the Politics Behind Building a Mobile-Only Bank

Mobile-only banks or products provide customers with nearly all the services of a traditional high-street bank, but without the option to visit or transact in a branch. While the business and service side of offering such a service are well understood, the structural changes in the bank can be harder to anticipate. Ownership and the “center of gravity” shifts from product and application groups to the owners of the mobile channel. In this paper, we outline our learning from enabling such transformations in the past.

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Making Branch Interactions More Meaningful

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Making Branch Interactions More Meaningful

Did you know that your most active online and mobile customers are also visiting your branches most often? Highly-engaged customers step into branches for more involved conversations. These are good, revenue generating conversations. Here’s how you can sustain them:

  • Better queue management
  • Proactive contextual assistance or beacons.
  • Digitized ushers
  • Intelligent Kiosks and ATMs
  • Video Tellers
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Microservices? Been There, Done That.

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Microservices? Been There, Done That.

Even if you are not moving to the cloud right this moment, the chances are that your IT teams have been talking about moving to microservices. The push for microservices has been growing along with containerization and DevOps movements delivering significant business value in the shortest time.

Coming up with the best designs for microservices is very tricky and there are few formal best practices, and even fewer specific examples in the financial industry. Our team of architects has been working in this space since the start of the containerization industry and can bring our experience and expertise to help make this happen.

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Moving Anything to Cloud + Cognitive

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Moving Anything to Cloud + Cognitive

Retail banks looking at cloud and cognitive computing need a playbook that helps them through the change. We have a number of technical frameworks and accelerators that bring predictability to this migration. However, the business folks need a non-technical way to understand how to manage this migration. Our forthcoming white paper will offer a non-technical explanation of the business and technical problems that you might face and an explanation of how each of our services and solutions can help with the transition.

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Application Programming Interfaces

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Application Programming Interfaces

As bankers, we are familiar with the idea of Application Programming Interfaces (APIs) as a technical expression of a contract made by a system on behalf of a business. In the past, we have relied on standard bodies to drive these interfaces. Increasingly, banks are taking these decisions in-house, and relying on home-grown APIs. In this forthcoming article, we will talk about the role of APIs and best practices in creating APIs that can help grow your business.

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Self-Funded Operations Transformation

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Self-Funded Operations Transformation

Our approach to operations optimization begins with little investment. The savings from each stage is used to fund the improvements implemented in the next stage. This approach helps our client go down the path of 50–70% cost reduction without the need for a large transformation budget.

 

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Conversational Banking Done Right

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Conversational Banking Done Right

Selecting bots, integrating products, and designing conversations can seem theoretical. We can help you drive adoption. 

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Banks were the first data companies, but we are getting left behind

Managing data is set to take a giant leap. Read about the latest developments in this field and its impact on retail banking.

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Banks were the first data companies, but we are getting left behind

Managing data is set to take a giant leap. Read about the latest developments in this field and its impact on retail banking.

The science and engineering of managing data has taken a generational leap in the last four  years. If you think Big Data or Data lakes are the thing, you are falling behind already. With recent changes in computing, another leap is eminent. In this forthcoming article, we will outline what is happening in the data space in non-technical terms and help outline how these changes will impact retail banking. The article is a gateway to the services and solution that we provide which can help you catch up quickly and prepare for the next generation of data technologies just around the corner.

Mphasis enables customers reimagine their digital future by shifting Anything to Cloud, Powered by Cognitive .

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