Businesses today are looking at ensuring customer experience is intentionally and strategically designed to be the differentiator. Customer-centric enterprises bridge the businesses and the human sides of the story. Businesses listen, co-create and innovate to stay relevant in the ever-changing marketplace. There is also a need to adopt the emerging technologies that can replace legacy and drive today’s digital needs of the businesses.
Mphasis adopts a customer-in view to transform enterprises using our industry-specific X2C2TM framework, which utilizes the power of cloud and cognitive to provide hyper-personalized digital experiences to clients and end customers. The Front in F2B transformation reflects the client-centric approach. The Engagement Layer is powered by the Intelligence Layer, delivering the power of cognitive intelligence. Services are decoupled into microservices that are wrapped around existing back-end systems.
The F2B market drivers include:
Mphasis Front2Back™ (F2B) approach, with business-driven KPIs, state-of-the-art reference frameworks and capabilities, achieve agile and rapid delivery of business value that compound over time, along with digital end-to-end customer experience.
Mphasis Service Transformation solutions offer an integrated approach to enable enterprises to achieve scalable, digital, future-ready operations. Our solutions combine people, process and technology levers to deliver quick returns on investments while lowering the overall total cost of ownership. We have developed a proprietary Intelligent Automation Framework and our integrated approach helps break data silos. The objective of our approach is to enable core systems to support and drive an organizations’ digital imperatives with measurable KPIs and outcomes.