REDUCED COST BY 40-50% THROUGH SUSTAINABLE TRANSFORMATION OPERATING MODEL

CLIENT

Leading payments bank in Europe, expanding footprint in the UK, US and ANZ, registering exponential growth year-on-year. The client was looking for –

Solution to handle unpredictable business volume, driven by expanding business in new geographies and marketing initiatives
Variable cost model to support dynamic nature of the business
Cultural fitment – speed, agile and flexible

SOLUTION

Mphasis helped the client in -

Co-creating solution that is highly customized to business challenges and meets client timeline, budget and bandwidth
End-to-end services including onboarding, account maintenance, disputes and handling complaints
Setting up operating model to handle volume variations and business growth
Deliver transformation such as automation and improvement projects to every book of work, through contractual obligation

BENEFITS DELIVERED

Cost optimization in the region, of 60% compared to baseline spend
Commitment to set-up delivery infrastructure in client geographies
Cultural alignment and knowledge management – an essential catalyst to support growing business, through various programs