NEXT GEN CONTACT CENTER IMPROVISING CUSTOMER INTERACTION
Leveraging the best of AI, analytics and automation technologies
When it comes to customer interaction experiences, hyper-personalization to satisfy individualized preferences and speed of response are critical elements. Interactions must be easy, seamless and fast. Traditional contact centers, however, suffer from unintelligent routing, poor text to voice capabilities, limited integration and fewer choices – and above all, being people dependent.
Mphasis Next Gen Contact Center (NGCC) is an intelligent solution that transforms customer interaction into an intelligent ‘AI-first’ Contact Center. Integrating the best of human and machine intelligence, NGCC leverages the best of AI, analytics and automation technologies to provide unified experiences to customers, high work satisfaction to agents and winning outcomes for businesses.
Mphasis' NGCC unifies systems, channels, and customer information into an intelligent interface to create a smart AI avatar of the customer service agent.
Mphasis' NGCC unleashes winning business outcomes for customer engagement and contact center operations.
60 percent reduction in TCO
Significant improvement in on-boarding time
Reduced customer service time
Substantial cost saving
Higher employee retention through greater job satisfaction as high-value advisors