NEXT GEN CONTACT CENTER IMPROVISING CUSTOMER INTERACTION

 

Leveraging the best of AI, analytics and automation technologiesy

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NEXT GEN CONTACT CENTER

 

When it comes to customer interaction experiences, hyper-personalization to satisfy individualized preferences and speed of response are critical elements. Interactions must be easy, seamless and fast. Traditional contact centers, however, suffer from unintelligent routing, poor text to voice capabilities, limited integration and fewer choices – and above all, being people dependent.

Mphasis Next Gen Contact Center (NGCC) is an intelligent solution that transforms customer interaction into an intelligent ‘AI-first’ Contact Center. Integrating the best of human and machine intelligence, NGCC leverages the best of AI, analytics and automation technologies to provide unified experiences to customers, high work satisfaction to agents and winning outcomes for businesses.

SOLUTION FEATURES

 

Mphasis' NGCC unifies systems, channels, and customer information into an intelligent interface to create a smart AI avatar of the customer service agent.

 

INTELLIGENT CONTACT CENTER

 

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BUSINESS BENEFITS

Mphasis' NGCC unleashes winning business outcomes for customer engagement and contact center operations.

60 percent reduction in TCO

Significant improvement in on-boarding time

Reduced customer service time

Substantial cost saving 

Higher employee retention through greater job satisfaction as high-value advisors

THE AI AVATAR OF THE CUSTOMER SERVICE AGENT

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