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Improve efficiency, flexibility, and capability to adapt to changing conditions

Mphasis has over 19 years of experience in business process automation and providing end-to-end services, from consulting to cloud enablement. Mphasis’ Business Process Management (BPM) practice has over 400 skilled professionals and various leading, intelligent BPM products and productivity solutions to help scale BPM applications to enterprise level. We also have strategic global alliances with leading BPM product providers like PEGA, Appian, IBM BPM and Camunda.


Our Business Process Services leverage best practices to orchestrate workflows in the client technology landscape, along with domain-driven and AI-ML enabled Process Optimization. We provide recommendations to implement the intelligent process in an optimal way.




We have four primary market services: Implementation, Support, Consulting/Advisory, and Center of Excellence. .



Our BPM COE Consulting Services help clients scale their Intelligent Process Automation programs and accelerate BPM applications automation journey using Robotics. We create and expand the pipeline of potential automation opportunities and validate them for technology feasibility and business value.


The COE training and lab sessions enable users to collaborate to implement built-in design best practices and build a Continuous Integration/Continuous Delivery pipeline with automation tools.


Our teams leverage the following accelerators and frameworks that improve productivity and accelerate BPM implementations.


BPM Process Assessment Framework (BPAF) - Enables smooth process automation assessment, recommends a roadmap and ROI analysis. It is built on industry best practices, proven methodologies, industry-standard checklists, and artifacts. In addition, standardized tools, processes, and governance ensure effectiveness.


BPM Enterprise Assets Foundation Framework - Helps our customers to implement business process management solutions rapidly. It reduces the turnaround time and increases debugging productivity by 20 percent. Automation of deployment process is 30 percent faster than the normal process.

We also have upgrade toolkits that speed up migrations of BPM tools.



Strong experience in insurance and banking domains.

Excellent pool of senior architects and leads.

Expertise in legacy migration and upgrades.

Re-usable assets, frameworks, POCs, and Agile methodologies.

Excellent experience in process discovery/mapping.

Agile delivery for fast results.




Mphasis Pega Quality Assistant


Mphasis Pega Quality Assistant provides organizations with accurate rule tracking, code review tracking, and auditing and monitoring of vital parameters of any Pega release during development - so you can fix issues before they become problems. You can also use the assistant to register additional test recommendations from the technical team and track shared rules in case of rollback and retrofitting scenarios.

Key Features

  • Functionality and rules binding
    • - Utilize clear table of rules for each functionality (which are also used for review process)
    • - Avoid missing rules during review/pull-out
    • - Automatically identify shared rules between different functionalities
  • Built-in code review process and record keeping
    • - Automatically identify rules for that functionality - saving developers' time and helping them avoid manual errors
    • - Save about 30-45 minutes on average
    • - Use writing design comment for every rule
    • - Produce multiple comments on every rule and track the action/severity separately for every comment
    • - Track review to closure with appropriate status against the functionality
    • - View review records and export in XLS/PDF
    • - Get complete summary of reviews against every release

Pega rule and warning compliance

Receive warnings around all rules for release

Appian Marketplace Listing



Mphasis Pega DevOps Utility


Take advantage of an easy-to-use UI to qualify and track deployment of all your user stories. Mphasis Pega DevOps Utility provides you with a Pega deployment UI that has a Jenkins-based pipeline - all so you can configure your DevOps environment with ease.

Use Mphasis Pega DevOps Utility to configure your DevOps environment and complete the following tasks:


  • Migration of user stories from one environment to another using single-click deployment
  • Migration of product jar automated to next environment
  • Automated quality checks for user stories before deployment
  • Validation of Pega guardrail score with predefined threshold, as a pre-requisite
  • Validation of branch check and branch review as a pre-requisite for story deployment
  • Tracking of all exceptions through Pega deployment dashboard through feedback loop
  • Configuration of external artifact repository like Nexus
  • Integration with Agile work bench


Pega Marketplace Listing



Appian Automated Code Analyzer


    Mphasis’ accelerator Appian Automated Code Analyzer, built with the Appian BPM tool, is an automated code analyzer that performs 90+ auto checks across 17 objects. This includes additional 60% features when compared to health check best practice report. Featuring an interactive user interface, the analyzer offers multiple reporting options. The Result Grid gives a comprehensive view of all the problems in the code, and the Visual Reports help track the issues. The analyzer helps business in -


  • Saving 15-20% effort on code reviews per year
  • Adherence to the Appian coding standards and best practices
  • Improving performance and maintainability of projects


Appian Marketplace Listing


Pega Enterprise Assets Foundation Framework


  • Configures platform to rapidly implement the business processes
  • Reduces turnaround time and increases productivity on debugging by more than 20 percent
  • Speeds up the process to automate the deployment process, making it 30 percent faster than the normal process


BRMS Evaluation Framework


  • Applicable to all business rules engines across all BRMS product implementations
  • BRMS assessment roadmap enables the client to ‘start small’ and build on successes
  • Makes product choice by customer 40 percent faster than normal procedures