EDS was once again named a leader in the Outsourcing Services category by CRM Magazine's 2007 Service Awards. This represents the third year that EDS had its leadership acknowledged by one of the foremost customer relationship management (CRM) publications.
Technological improvements and increased customer expectations have caused more consumers to make purchase decisions based on their interactions with companies. A company that fails to deliver an exceptional customer experience will ultimately fail to deliver an improved bottom line. CRM Magazine honors those CRM vendors and their customer companies committed to making the end-user customer the business priority.
The Outsourcing Services award is based on a blend of weighted criteria comprised of analyst ratings for customer satisfaction, depth of functionality or services, and company direction, coupled with financial strength throughout the past year evidenced by revenue and revenue growth.
"EDS has been a leader in the CRM industry for decades," said Alex Halikias, CRM service line leader at EDS. "Recognition like the CRM Magazine leadership award reflects the depth of industry knowledge we provide to our clients on a global scale, as well as the EDS Business Process Outsourcing team's unwavering focus on quality."
EDS' portfolio of CRM Services enables its clients to identify, acquire, service, and retain their customers which results in maximized customer value, satisfaction, and profitability. EDS' offerings support the full spectrum of customer and employee interaction business processes, including sales, marketing, customer and employee care, technical product support, and fulfillment and distribution. Through their integration of the right people, processes, and technologies, EDS is able to deliver an outstanding customer experience that drives business results.
The recognition was due to EDS' extensive service offerings, particularly for key industries such as communications, consumer industries and retail, energy and financial services. The global IT leader was also recognized for having mature offerings in customer analytics, self-service and hosted contact center solutions.