ARCHIVE

Mangalore facility to contribute to growing volume of MphasiS’ BPO business

Mangalore, 8 April, 2005

The MphasiS BFL Group, a leading provider of IT and BPO solutions commenced operations of its Business Process Outsourcing facility in Mangalore. With an initial investment of Rs 70 crore, the MphasiS Mangalore facility will provide contact centre services for several Fortune 500 companies. The total employee strength at this facility is expected to reach 3,000 in the initial stage of operations and will witness significant growth over the next few years.

This is the company’s fourth facility in India, in addition to the two existing facilities in Bangalore and one each in Pune and Tijuana in Mexico. MphasiS’ BPO business recorded revenues of Rs 74.48 crore for the quarter ended December 31, 2004 as against Rs 48.32 crore in the corresponding quarter of the previous year, representing a consistent growth rate and demonstrating an increasing share of the BPO business, in the company’s overall revenues.

Speaking at the official inauguration of the facility, Jerry Rao, Chairman & CEO, MphasiS BFL said, “Today is a very significant time in the history of MphasiS. When we first commenced operations in India, our goal was to strive to be the best in our field. Since then, there has been no looking back and MphasiS has grown from strength to strength. MphasiS which has over the years grown from an Indian born IT company, into a leading global IT player, through the opening of this facility, has demonstrated that inspite of its global reach and spread, India still remains an important base for MphasiS’ business strategy and Mangalore in particular will serve as an important nerve centre for our global business operations.”

“We expect this facility to generate significant employment in the city and play a crucial role in the economic development of Mangalore. We are extremely pleased to have set up operations in Mangalore and look forward to a consistent growth rate here,” he added.

Bhaskar Menon, President, MphasiS BPO said, “Mangalore was chosen as the location for our next BPO facility because of the opportunities it offers. After a significant amount of research and study, and keeping in mind the significant changes taking place in the BPO industry, Mangalore with its potential human capital, high literacy rate of the region, superior educational facilities, English language skills and advanced technology, was the natural choice to set up our next base.”