Mphasis Digital Risk in The Wall Street Journal
April 03, 2020The Wall Street Journal’s latest story titled “Struggling Borrowers Want To Pause Their Mortgage Payments” highlights the challenges faced by borrowers reaching out to the appropriate person to help fulfill their dues.
Mphasis Digital Risk, estimates the average hold times for some of the largest mortgage companies between three and four hours, while the call volume is six times higher than mid-March levels.
Read the full story here
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