A high-end luxury car manufacturing company, headquartered in the UK.
The company faced challenges such as:
Mphasis provided the client with total core infrastructure management, onshore service desk, and reduced cost of operations.
Deployed and implemented InfraGenie in a multi-tenancy model
Automated and continuous improvement through autonomics-led delivery
Enhanced employee experience of IT with onsite service desk with multi-channel capabilities
Integrated services and managed framework for hardware, connectivity, and management
Customized onsite-offshore mix to suit the specific requirements of the manufacturing domain
Mature combination of dedicated and leveraged support