The client is UK’s largest independent insurance broker, operating at over 100 locations across the UK and Ireland with a workforce of over 7000 people. They offer broking and underwriting services with insurer partners, which deliver a range of product and risk solutions.
The client was seeking to improve (3rd generation outsourcing) their service delivery experiences and build an Intelligent Foundation for scalable and flexible operations and strategic expansion. In addition, they wanted to enhance the end-user experience while reducing TCO.
Mphasis onboarded its proprietary Integrated Service management and automation platform – InfraGenie™ to standardize ITIL processes and thereby realize process efficiencies. The following services are delivered to the Customer in an integrated delivery model:
The re-designed ecosystem could support 2000 remote connections, with:
30% reduction in Total Cost of Ownership
Improved User Experience Index via Self-service portal, Self-service adoption
Increased transparency for the IT operations resulted in a reliable partnership
Increased business flexibility for the M&A activities
99%+ Accurate CMDB enabling high visibility of the IT environment to the CXO leadership