A leading property and casualty underwriting agency offering specialty risk management solutions backed by product and deep underwriting experience, world-class claim management, and customer service of the highest caliber.
The client had legacy operational model with limited exposure to advanced technology solutions. Due to this, they were being challenged by rapidly evolving customer needs, financial institutions’ expectations, and the ever-changing technology landscape.
To help the client deal with the challenges, Mphasis performed digital transformation assessment, which involved activities such as:
We could uncover pain points in onboarding, tracking, customer service, and billing processes through this assessment. The challenges were then addressed using our technology and operational levers, resulting in enhanced experience across the processes. Our operational and technology interventions included:
The solution helped the client to:.
Reduce operational cost for profitability
Standardize policies and procedures
Improve performance, operational efficiency, productivity and streamline processes
Reduce new customer onboarding time
Improve accuracy and quality of OCR (Optical Character Recognition) process by significantly reducing manual intervention
Build next generation customer facing applications for better user experience, security, and performance
Leverage scalable technologies to incrementally eliminate dependencies on Teneo platform