We analyzed the issues with the current data solutions
Airlines' daily operations are fueled with data from various functions (Reservation, Ticketing, Departure Control and Loyalty), leading to multiple data sources (GDS, OTA, Travel suppliers, Codeshare/Interline Partners, ATO/CTO office, Airport Ticket/Check-in counters and Loyalty Management systems). Some of the common challenges faced by airlines due to this include –
The drawbacks of existing airlines data solutions have come to the fore during the current pandemic, drastically resulting in huge ramp-down in airlines business operations.
Mphasis Airline Data Platform: Unified, serverless, scalable, loosely coupled, and cost-effective
Mphasis brings together multiple decades of airline industry knowledge and deep expertise in Cloud and Cognitive to create a data platform that serves Operational Data Stores for PNRs, Tickets, Loyalty etc. data to support digital channel and Big Data & Analytics platforms for bringing together all airline data to support current analytics and reporting needs.
The platform uses open standards, purpose-built databases & serverless architecture, following well-architected best practices, AWS recommended architecture, and built with AWS native services. The solution separates storage from compute, create a simplified Change Data Capture (CDC) pipeline for record-level data updates, delivers microservices using serverless tech stack and event driven actions.
Data analysis and data visualization through various AWS services incorporates standard AI/ML models based on client use cases. Generating test data for customer journey in the OTA format. Various data models available out of the box based on IATA One Order services. Various prebuilt accelerators to save infrastructure cost and some custom data handling cost.
In a nutshell, the data platform facilitates:
Our solution helps:
Three measurable results and multiple benefits achieved
Average infrastructure cost savings up to 60% annually
Average IT resource cost savings up to 50% annually
Business outcomes delivered within 2-3 weeks after a new information request comes in
Faster deployment within 6 to 8 weeks of integration lead time
System uptime increased from 99.90% to 99.97%, limiting the downtime to only 50 minutes in a year
There are several other benefits including faster time-to-market, reusability of the code, among others that can be seen with Mphasis Airline Data Platform.