MPHASIS ADMIN SOLUTIONS
DETAILED SCOPE OF SERVICES
Industries
Services
Spend more time with your clients and less on day-to-day administration. Mphasis Admin Solutions supports advisors with account opening, maintenance, transfers, meeting preparation, and other administrative needs. Choose the Dedicated Hourly Model or Team Support Model, with services available according to your selected model and agreed scope, to help you stay focused on client relationships and growing your practice.
| Service Area |
Scope of Services |
Dedicated Hourly Model |
Team Support Model |
|---|---|---|---|
| Account Opening & Conversions | Account conversions; new account opening; form preparation; e-signature support; account setup follow-up. | ✓ | ✓ |
| Account Maintenance | Account maintenance; managed account actions; share class conversions; cost basis updates; check deposits. | ✓ | ✓ |
| Client & Household Maintenance | Client information updates; Account View setup; household setup and maintenance. | ✓ | ✓ |
| Account Transfers & Money Movement | Account transfers; money movement requests; paperwork and e-signature coordination; retirement-related transfers. | ✓ | ✓ |
| RMD Management | RMD reviews; cash availability checks; setup support; year-end monitoring; inherited RMD calculation support. | ✓ | ✓ |
| Direct Business Support | Direct business outreach; paperwork retrieval; form preparation; networking initiation and follow-up. | ✓ | ✓ |
| Alternative Investment Support | Sponsor and LPL forms; client outreach; administrative follow-up. | ✓ | ✓ |
| Financial Planning Support | Financial planning forms; Advisory World profile creation; form preparation and e-signature support. | ✓ | ✓ |
| Meeting Preparation & Reporting | Investor preparation review; retrieval of applicable reports and statements. | ✓ | ✓ |
| General Administrative Support | Advisor maintenance; document uploads; follow-ups; general inquiries; issue research and resolution. | ✓ | ✓ |
| Insurance Support | Insurance forms and statements; data entry; status follow-up; policy maintenance support. | ✓ | ✓ |
| Project / Bulk Work | Bulk administrative activities across multiple clients or accounts. | ✓ | ✓ |
| CRM Management | Maintenance and use of approved CRM platforms, including Redtail, Salesforce, ClientWorks CRM, and Wealthbox. | ✓ | |
| Account View Client Support | Client assistance with Account View, password resets, and troubleshooting. | ✓ | |
| Calendar Management & Scheduling | Scheduling client reviews and meetings using approved tools. | ✓ | |
| Advisor / Staff Meetings | Task delegation; status updates; consultative discussions; staff training. | ✓ | |
| Digital Marketing Mailings | Distribution of advisor-provided, pre-approved marketing materials using approved tools. | ✓ |
Legend: ✓ = Available | — = Not available
Note: Services are subject to applicable authorizations, approved systems, supervisory requirements, and the agreed scope of services. The Dedicated Hourly Model includes additional services not available under the Team-Based Support Model.