ENABLED A GLOBAL AIRLINE TRANSPORTATION TECHNOLOGY LEADER TO REDUCE INCIDENTS AND INCREASE PLANNED CHANGES

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THE CLIENT

A global leader in the transportation technology industry with mission critical products and applications.

THE BUSINESS CHALLENGE

The client offers technology platform services to customers around the world with a large infrastructure setup comprising of Unix servers, Windows servers and enclosures. The client’s infrastructure enables large volumes of product searches and bookings per minute. Along with regular patch activities and new server delivery, there is constant drift to support development teams and ongoing migrations in the hybrid infrastructure in support of DevOps activities.

THE SOLUTION

Using industry leading automation, analytics and configuration drift management, Mphasis improved several areas of the client’s infrastructure support. Mphasis provided support for Unix, Wintel, Security, Monitoring, Project Management, Automation, Middleware, DBA, Storage and BUR. Mphasis provided the client 24 x 7 support with 99% uptime SLA..

Mphasis HIMS Core Services helped the client with the following:

Eliminated duplicate alert firing
Patch automation
Automated server builds for Unix and Wintel
Implemented drift management to avoid incidents
Automated tooling through dedicated HPSA mesh
Network monitoring through dedicated NNMi

THE OUTCOME

Mphasis HIMS Core Services enabled continuous drift analysis and predictive analytics which led to:

36% reduction in incidents
35% increase in planned changes through proactive configuration drift correction activities using automation and analytics to avoid causing Incidents and outages