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ENABLED A PRODUCT TECHNOLOGY TEAM IN THE LIFE SCIENCES INDUSTRY TO AUTOMATE THEIR INFRASTRUCTURE CRISIS RESPONSE PROCESS AND ACHIEVE SPEEDIER AND MORE ACCURATE RECOVERY

 

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THE CLIENT

 

A leader in laboratory and technology products for life science research and clinical diagnostics markets

THE BUSINESS CHALLENGE

The client experienced a significant security breach caused by a ransomware attack on their infrastructure footprint that was managed by an IT services provider.

As a Severity 1 and Priority 1 incident, this attack caused the business operations to shut down – with critical applications hosted on 930+ Windows servers being closed. The manual efforts to rebuild normalcy was estimated to take anytime between 90 minutes to six hours per machine. Further, the solution proposed by the existing services vendor was extremely expensive.

 

THE SOLUTION

 

Mphasis HIMS Crisis Response Service team swung into immediate action to enable the following with speed:

  • Immediately deployed our auto-discovery tool to automatically capture the environment details and dependencies of a complex environment which was not previously managed by Mphasis
  • Our 50+ team of onsite and offshore Data Center SMEs and engineers began providing 24 X 7 coverage within a few hours of deployment
  • Setup the pilot, tested the process and scripts, built custom automation scripts and deployed them at scale for parallel processing
  • Performed the activities of validation (90%), remediation (60-70%), automation (100%), and rebuild (90%) at the VM and OS layers

THE OUTCOME

With Mphasis HIMS Crisis Response Service -

  • We had 95% of servers up and running within a week
  • We also achieved 100% automation on VM and 80% automation on OS layers – leading to 40% timesaving and minimized risk of human error during recovery