An American multinational finance and insurance corporation with operations in over 80 countries and jurisdictions.
The end customers were struggling to withdraw money from their Annuity/Mutual Funds accounts, as many of the employer plans involved a paper-based withdrawal process, which was complex and cumbersome for the customers and causing a delay in payments. The client wanted to enhance the customer's digital experience by streamlining and accelerating the cash withdrawal process while minimizing or eliminating the manual intervention.
Mphasis, being a trusted partner, offered the solution to
Enabled more customers transactions through the "Straight Through Processing Distributions"
Enhanced Customer's digital client experience by minimizing the manual intervention
Increased Market rating with Dalbar and Corporate Insights
Enhanced client's competitive bid process capabilities through digitization