One of the largest L&A Carriers in NA.
The client was experiencing project delays, staffing delays, inadequate test coverage, and cost escalation due to lack of a dedicated test environment, testing governance, and QA experts in the team. The client wanted to strengthen QA Strategy, mode of operations, improve quality on QA execution, and improve functional/domain capability with the existing QA Vendor.
Mphasis helped the client develop a Target Operating Model (TOM) to identify transformation areas for Quality Assurance Services. Our team solution included
Streamlined QA process
Resolved Staffing and capacity issues
Increased productivity and efficiency by automating the highly error-prone manual process
Achieved cost saving through Selenium
ZERO effort / schedule variance on the planned / re-planned tasks
Prudent management of resource demand by implementing Capacity Planner Tool