INCREASED PRODUCTIVITY THROUGH IMPLEMENTATION OF QUALITY ASSURANCE SERVICES FOR A LIFE AND ANNUITY CARRIER IN NORTH AMERICA

CLIENT

One of the largest L&A Carriers in NA.

BUSINESS CHALLENGES

The client was experiencing project delays, staffing delays, inadequate test coverage, and cost escalation due to lack of a dedicated test environment, testing governance, and QA experts in the team. The client wanted to strengthen QA Strategy, mode of operations, improve quality on QA execution, and improve functional/domain capability with the existing QA Vendor.

SOLUTION

Mphasis helped the client develop a Target Operating Model (TOM) to identify transformation areas for Quality Assurance Services. Our team solution included

Drafting and implementing highly detailed Master Test Strategy document and Detailing Capacity Planning with Dedicated & Shared Test teams
Creating Business Functional flows and Product Specifications Matrix
Implementing Selenium automation and Xray plugin to JIRA for test case management & Katalon Studio (Windows) automation tools
Defining team structure with core & flexible model and also introducing Business Analyst roles at offshore
Creating and implementing Insurance Domain & Regulatory Training Framework to support new resource onboarding and cross skill training across applications, and introduced business workflows, interaction diagrams, & product specifications

BUSINESS BENEFITS

Streamlined QA process

Resolved Staffing and capacity issues

Increased productivity and efficiency by automating the highly error-prone manual process

Achieved cost saving through Selenium

ZERO effort / schedule variance on the planned / re-planned tasks

Prudent management of resource demand by implementing Capacity Planner Tool