Analytical Instrumentation Provider Extends The EoL Product By 10 Years and reduces Operation Costs By 60%

THE CLIENT

US-based leader in analytical instrumentation for life sciences – primarily chromatography, mass spectrometry

Business need: The client's software product working with Mass Spectrometer was widely used in Healthcare and Life Sciences community. The objective was to add functional support for a 3rd party instrument to an existing Mass Spectrometry Software product and expand their customer base. The client's current core team could not focus on new product lines, so they aimed to partner with an expert in med-tech product sustenance service provider to help them meet business objectives and free up their critical resources.

SOLUTION

Mphasis team enabled the client to ramp up the software product and 3rd Party Instruments. We implemented client processes and invested in a lab setup to enable end-to-end system validation. Through our expertise and domain knowledge, we enabled :

Metrics-driven execution with strong governance, which led to project extensions & eventual ownership
Onboarded analytical domain SME’s with compliance expertise
Built good working relationships across 3rd party OEMs
Services through our Client University for application development, V&V, driver development, and integration with chromatography data systems, Tools upgrade, release cycle management, field support, and knowledge management

BENEFITS

Extended life of the legacy product by 8-10 years

Reduced operational cost by 60-70%

Enabled expansion of customer base for client's SW Products, Mass Spectrometers & 3rd party instruments

Technical and operational de-risking to ensure that end-client expectations were met and exceeded with a seamless transfer of delivery ownership