TRANSFORMING THE CUSTOMER EXPERIENCE
End-to-end telecom solutions with a Front2BackTM approach
Today’s communication service providers need renewed capabilities to constantly embrace new opportunities and adapt to changing customer preferences. We, at Mphasis, offer telecommunication fulfillment management solutions that put customers first—enabling best-of-breed order management and customer relationship management solutions.
Our order management capabilities leverage cutting-edge tools from Pega Systems, Appian, and Oracle.
We offer a wide range of solutions that ensure quick order cycles and reduced fallout rates.
We drive better customer insights using top tools such as Pega Marketing, Salesforce, Oracle Configure Price Quote (CPQ), Sigma Configure Price Quote (CPQ), and Callidus Cloud. Our customer relationship management (CRM) solutions help enterprises realize the true value of its customers—enabling better marketing returns, greater customer satisfaction, increased sales revenue, and higher customer retention.
Improve Operation Maturity Models
Redefine the Assurance Process to Focus on Services Rather than Resources
Automate the Handling of Events with Correlations and Auto Ticketing
Migrate from Network Operation Center (NOC) to Service Operation Center (SOC)
Support Management and Operations (MANO) Layer in Network Function Virtualization (NFV)
Enable Inventory Management and Reconciliation