A disruptive fintech had ambitious goals of hyper-growth. They lacked the operations infrastructure to support these growth plans; and building their own servicing capacity would be prohibitively expensive.
Leveraging our cognitive automation capabilities, Mphasis deployed an end-to-end operational infrastructure to support this firm as they went through early growing pains and ultimately reached major scale. The operation is supported by high levels of cognitive automation which make it extremely responsive, flexible and scalable.
This early stage start-up is now a fintech unicorn, and Mphasis provides operational support for millions of transactions and automated digital customer interactions per day.