An American bank holding firm specializing in credit cards, auto loans, banking and saving accounts.
The client wanted to ensure that consumers, especially those facing adversity and potential harm, are treated with empathy and care by contact center agents, thereby facilitating good outcomes for their customers and meeting regulatory guidelines. Some of the challenges faced were -
Our AWS Cloud based solution leverages AWS API Gateway, AWS Lambda, S3 Bucket, Amazon Transcribe, Amazon Sagemaker, Amazon Cloudwatch, and Amazon SNS. The solution -