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MPHASIS HELPS AN AMERICAN COMMERCIAL REAL ESTATE SERVICES AND INVESTMENT FIRM DECREASE OPERATIONAL COSTS BY RPA IMPLEMENTATION

THE CLIENT

 

The client is an American commercial real estate services and investment firm, which provides facilities management, investment management, valuation, and related consulting services.

BUSINESS BACKGROUND

The client aimed to build a scalable and robust RPA to support operations across LOBs. In addition, they wanted Mphasis to assess business processes and identify automation opportunities. In addition, the client wanted to eliminate the error-prone manual processes and decrease operational overhead.

SOLUTION

 

  • Mphasis successfully executed RPA at scale by implementing 72+ BOTs in 3.6 years.
  • Mphasis helped the client in shortlisting the RPA Platform and setting up the RPA Infrastructure ground-up.
  • Mphasis also onboarded key accelerators such as Dr. BOT into the client ecosystem resulting is savings of ~$28.7K/month towards RPA support cost.

BUSINESS BENEFITS

72+ BOT implemented across F&A, HR, FAC, Global Finance, Property Management Real Estate Functions.

2100+ Hours saved for the operations team

Cumulative savings of USD $4.6M delivered until June'22