AUTOMATED PROCESSES THROUGH ENTERPRISE-WIDE, EVENT-DRIVEN DIGITAL OPERATIONS PLATFORM

Know More

CLIENT

 

A specialist railway firm was facing below mentioned challenges -

  • High operational costs
  • Improve customer experience
  • Need to improve quality

 

SOLUTION

 

 

Mphasis enabled the client to build an enterprise wide, event-driven digital operations platform with composable microservices encompassing cloud-ready platforms, business capabilities and services. SaaS API gateways and mobile Backend-as-a-Service (mBaaS) were created in an event-driven API architecture.

 

BENEFITS

 

 

Achieved lowered cost, and enhanced customer experience and control through automation framework

 

52 processes were automated, freeing 25+ FTEs

 

Improved efficiency in all business lines

 

100% compliance adherence