A specialist railway firm.
The client embarked on a multi-year Automation Transformation Program to control, predict and reduce operating costs, high technical debt, and legacy footprint while accelerating growth. The client's objective was to implement next-generation platforms and architecture to Futureproof the foundation and build a data-driven organization to enable real-time data visibility into the end-to-end delivery lifecycle.
The client partnered with Mphasis to implement its Front2Back™ approach and Service transformation solutions to optimize operations, accelerate growth and improve customer experience. Mphasis leveraged its depth and breadth of expertise with next-gen architectures and technologies to transform enterprise platforms digitally and modernize IT across multiple portfolios –
RPA COE enabled the client to achieve business benefits from 1 quarter. At scale, the team delivered at 20-25 automation process in quarter
Automated 110 + Process which led to savings of 46,000 hours of manual effort annually and approx. 7.58 M CAD
24/7 Bot availability with 100% accuracy
50-70% reduction in Average Handling Time by automating the processes
Reduced technical debt and running costs through reusable foundational IT platforms
Lowered cost and enhanced customer experience
Improved efficiency in all business lines with 100% adherence to compliance