Services
“Mphasis offers a diverse portfolio of intelligent automation solutions to meet varied client needs. Its cognitive intelligence platform, DeepInsights™, integrates ML algorithms, NLP, image analytics, and predictive analytics, enabling actionable insights and personalized experiences for customers. Recent acquisitions of professional services arms of Kore.ai and WorkFusion have bolstered its services capabilities. Mphasis’ strong engineering partnerships for conversational AI and process orchestration, reusable frameworks such as DoxPro™ and AutoMigrator.ai, and outcome-based commercial models enable it to deliver impactful business outcomes for clients. These strengths and enhancements have positioned Mphasis as a Major Contender and a Star Performer in Everest Group’s Intelligent Process Automation (IPA) PEAK Matrix® 2024.
Vaibhav Bansal, Vice President, Everest Group
On the path to digitization, intelligent automation lends enterprises the capabilities to do away with cost-intensive and time-consuming manual processes and accelerate transformation. Service providers with a robust intelligent automation framework can empower enterprises to steer clear of the challenges posed by manual operations and offer personalized, innovative, and efficient solutions.
In a report that assessed 27 leading IPA solution providers – the Everest Group Intelligent Process Automation (IPA) Solutions PEAK Matrix® Assessment 2024, Mphasis has been positioned as a ‘Major Contender & Star Performer’.
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The report characterizes Major Contenders as solution providers focused on expanding their solution range across processes and geographies and investing in innovation. Everest group selects Star Performers based on providers who demonstrate the highest year-over-year improvement in market impact, vision and capability dimensions.
Mphasis’ positioning was based on the following key strengths it showcases:
- Focus on delivering positive client outcomes with a diverse set of solutions, technologies, and tools.
- Comprehensive service portfolio UI automation, AI/ML, CCaaS, and chatbots.
- Increased service capabilities with the acquisition of WorkFusion – an AI-driven digital workforce solution provider and Kore.ai – a Conversational AI specialist.
- DeepInsights™ - a patented cognitive intelligence platform enabling faster access to insights from data.
- Mphasis NEXT Labs which specializes in cognitive, cloud, and quantum innovations.
- Consumption-based as-a-Service offerings such as RPAaaS and IAaaS through third-party tools.
- AI-powered cloud services in collaboration with AWS and Azure.
- Zero-dollar transformation and modernization options.
Key highlights of the report:
• Mphasis’ proprietary solutions such as HyperGraf™, SynthStudio, and Infragraf®.
• Robotic Process Automation (RPA) capabilities through UiPath, Automation Anywhere, SS&C Blue Prism, Microsoft, and Pega.
• Generative AI solutions through Kore.ai, Google, Amazon, and Microsoft.
• Intelligent document processing capabilities through Hyperscience, WorkFusion, Microsoft, and Amazon.
• Acquisitions including, Silverline – a Salesforce service partner and eBECS.
• Dedicate AI unit with Mphasis.AI focused on developing a solution using Gen AI and enabling accelerated AI adoption.
The report also features Mphasis’ capabilities in Conversational AI, AI-based analytics, Process Mining, Task Mining / Digital Interactions Intelligence, and Process Orchestration.
Learn more about our Intelligent Process Automation solutions.