One of the largest consumer banks in the US offering cards, home lending, business banking, saving/checking accounts and wealth management services, aimed to reimagine their customer journeys. They wanted to make them simple, personalized and highly contextual to the customer. To this end, they were looking to-
Mphasis helped the client deal with above mentioned challenges through platformization, leveraging our Front2Back™ (F2B) transformation strategy
Our solution achieved the following outcomes for the client
50 percent reduction in card fraud loss rate through machine learning.
99.95+% availability; zero planned downtime.
Over 10% YoY growth in digital adoption.
Increased frequency of releases – from quarterly to bi-weekly.
Faster time-to-market (two-week releases) of new products and services.
Improved customer satisfaction – all time high Net Promoter Score.