INTEGRATED NEXT-GEN SERVICES FOR THE WORKPLACE
Mphasis End User Support Services is invisible IT at its best
Imagine a world where information is available on demand and accessible through hyper-personalized delivery mediums. These are digital and intelligent enterprises for the user. Picture an integrated next-generation end user support service (EUSS) that actively elevates user experience and business perception of IT.
The Mphasis next generation of End User Support Services leverage the best of artificial intelligence (AI), intelligent automation, and operational excellence. We use our patented Front2BackTM approach in tandem with existing core systems to deliver EUSS solutions customized for each client.
We synergize information technology (IT) and business service level agreements (SLAs) and user insights to design ‘value-play’ metrics. These metrics address our clients’ specific needs for productivity, cost of service, speed of response, and persona-based service alignment. We conduct research on how and what the user wants to consume and implement customized solutions for the client without a rip-and-replace approach. And then, we leverage existing core system capabilities to transform user experience.