The client is a leading tyre and rubber manufacturing company with over 80 data centers across the Americas, Europe, Middle East, and Asia (EMEA); and Asia Pacific (APAC). Its objective was to enhance customer satisfaction, reduce operational costs, and optimize the team’s functionality.
The client approached us to help improve cost-effectiveness of its network operations support and ensure efficient uptime management of 99.999 percent with zero percent change failure rate.
To overcome this challenge, our team devised the following solution:
• Established 24/7, multi-vendor support team
• Revised processes and network design standards to better suit the client’s requirements
• Enabled a team of subject matter experts to help predict and proactively fix network issues
Our innovative solutions allowed the client to experience the following benefits:
• Enhanced customer satisfaction at 99.99 percent change success rate
• Setup highly optimized team running at 100 percent utilization
• Reduced operational expenses