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A GLOBAL FINTECH COMPANY ACHIEVES CONSISTENCY OF EXPERIENCE AND HIGHER SALES​ THROUGH MPHASIS’ PROCESS AUTOMATION SOLUTION

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THE CLIENT

 

An online marketplace that partners with lenders to enable customers find refinancing and lease options.

THE CHALLENGE

The client needed to move their manual, knowledge-based operations to a fully automated and headless workflow​ to reduce operational costs and improve resilience of operations.

THE SOLUTION

 

Mphasis deployed their XaaP platform running on the public cloud to

  • Enable process automation through an orchestration-based microservices architecture
  • Move the enterprise from a manual, knowledge-based operations to a fully automated headless workflow​
  • Provide a business ops dashboard to driver better execution  and give leadership the ability to monitor and manage business operations​
  • Deliver Iterative and agile development and rollout cycles to quickly drive business value​
  • Support microservices architecture with internal, partner and external services​
  • Enable process modelling of existing business processes, process improvement and automation of newly-modelled orchestration ​

BUSINESS BENEFITS

The Mphasis solution enabled the client to achieve:

Enhanced efficiency through straight through processing

Consistency of experience

Increased sales​

Reduced operational costs

Better resilience ​

Agility in changing business operations​ with fully externalized rules