Services
About Mphasis
An American multinational finance and insurance corporation with operations in more than 80 countries offers property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services
CHALLENGES
The client aimed to improve its insurance processes to enhance coordination between producing, issuing, and reinsurance offices on the underlying policies to minimize time-consuming manual intervention, leading to missed SLAs. Further, they also wanted to automate the reporting, email notifications, tracking of work, SLA breach notifications, etc., processes.
Automated the e-global administration system business processes workflows to reduce the paperwork and manual intervention of the people.
Integrated MN- Xpress and MN- Xchange with other applications using service-oriented architecture to make the multinational insurance processes faster and enable other applications to exchange data in real-time.
Achieved 60% Process Improvements by minimizing manual user entry in e-global administration system
Improved reporting accuracy by 20% with faster insights
Integrated with MN-Xpress and MN-Xchange to enhance business benefits
Document upload/download performance improved by 60%.