A LEADING US HEALTHCARE PROVIDER ACHIEVED 40% PROCESS IMPROVEMENT AND BETTER REPORTING ACCURACY WITH A CRAFT MLP SOLUTION AND INTELLIGENT ROUTING

A leading US Healthcare client

CHALLENGES

Manual coordination between Front Office and Back Offices operations to process requests was time consuming and led to missed SLAs
Lack of automated processing to handle the reporting, email notifications, tracking of work, SLA breach notifications, etc.

Craft MLP solution for highest business value with quick turnaround time to market and tackle subsequent requirements
Integrating with other applications using service-oriented architecture to make the multinational insurance process faster and enable other applications to exchange data in real time
Targeting business critical automations for complex tasks performed manually
Template method design pattern to encourage reusability
Intelligent routing and efficient processes following HIPPA standards implemented for Deficit Reduction Act, Veteran's Administration, Pharmacy Network, Travel, Acquisition, Transition and Natural Disaster lines of businesses.

40% process improvement

20% improved reporting accuracy and faster insights

15% higher availability

4.5% increased integration effectiveness