A GLOBAL INSURANCE LEADER ACHIEVED END-TO-END AUTOMATION AND CUT PROCESSING TIME IN HALF WITH PEGA’S LOW CODE NO CODE APPROACH

CLIENT

A leading global insurance leader dealing for its Accident and Health division for its North America region.

CHALLENGES

Conception, design, implementation and GO LIVE in less than ten weeks
Eliminating the need for transcription of data multiple times with automatic routing and tracking of work queues

SOLUTION

Designed a single seamless interface for underwriting, clinical risk management and shared services partner using Pega’s Low Code No Code (LCNC) approach
Enabled end-to-end automation with single view for case data, its attachment, audit history and user collaboration
Deployed application on Pega cloud
Agile framework
Enabled future state integration with other systems, utilities and resources
Recognized with multiple client appreciations including a showcase in Client’s Annual Tech Fair.

BUSINESS BENEFITS

End-to-end automation from the previous shared Outlook mailboxes, macro-enabled forms, shared network folders, and excel spreadsheets

All PHI data on HIPPA-compliant Pega cloud

Cut processing time in half, provided full audit and real-time reporting/monitoring for capabilities that currently handled through manual intervention or are unavailable.