A LEADING INSURANCE PROVIDER IN THE UK LOWERED OPERATIONAL COST BY 20% WITH POLICY ADMINISTRATION SYSTEM BUILT ON PEGA

A leading insurance company in the UK

CHALLENGES

Policy administration with inconsistent and manual processes for many critical activities in the area of underwriting.
Line of authority escalation and approval for underwriters is cumbersome and time consuming due to the absence of workflow and automations

Policy administration system built on Pega platform with possible automations
Targeted to increase efficiency and accuracy for underwriting and policy administration
A process-driven approach reduced onboarding time for new business staff
Better visibility and insights to senior management

Process improvement could bring down TAT 25% lower

20% reduction in operational cost with real-time, high-accuracy reporting

15% high availability

4.5% integration effectiveness