LARGEST REAL ESTATE FIRM INCREASES END USER SATISFACTION BY 30 PERCENT

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CLIENT

 

The client is the largest real estate firm with global operations and an employee base of over 72,000. As a result, it needed to manage a large portfolio of solutions for finance, human capital management, customer relationship management, and sales and marketing.

BUSINESS CHALLENGE

 

The client faced multiple challenges in application management, rollouts, and implementation. Here are some of the primary issues that hampered productivity.

 

• Lack of integration in the PeopleSoft platform across 33 countries

• Delay in book closure

• High total cost of ownership

• Non-existence of industry best practices and benchmarks

• Inability to scale and enable business

SOLUTION

 

We, at Mphasis, took up global application development and maintenance (ADM) for the client. From integration and upgradation to automation–we leveraged diverse approaches and strategies to address client challenges. Our solution encompassed:

• Migration to BestShore™ model for efficient delivery quality and enhanced coverage

• 24x5 application support for PeopleSoft FSCM and HCM version 9.2 with 100 percent SLA

• Upgradation of PeopleSoft application from 9.1 to 9.2

• Common integration framework on PeopleSoft to integrate with Taleo, SuccessFactors, and Fusion Compensation

• Upgradation of PeopleSoft tools and regular feature pack

• Application monitoring and system health checks to ensure system availability at 99.7 percent

• Automation of testing using PTF for instance refresh and inflight projects

BENEFITS

Through our multi-pronged approach and diverse solutions, the client benefitted from:

 

• Enhanced end user satisfaction by 30 percent (after a year of operation), resulting in 15 percent productivity improvement for core users

• Augmented user experience through bolt-on solutions, tools, and accelerators

• Reduced costs by 18 percent through an upgrade engagement that leveraged Mphasis proprietary tools and accelerators

• Improved delivery turnaround time by 20 percent and lowered total cost of ownership by 30 percent

• Created thought leadership – product temporary fix (PTF), integration framework, and mergers and acquisition (M&A) integration template

• Reduced onboarding time and effort by 25–30 percent within the knowledge center