Leading wealth management firm in the US. The client needed to improve availability and reliability of there website properties and trading platform operations, while also optimizing the support costs.
Mphasis introduced and enabled implementation of SmartSignalsTM solution for transaction-oriented telemetry collection and analysis, and proactive and automated remediation to reduce number of tickets and incidents
Mean Time to Recovery (MTTR) for critical transaction improved by 82% in first 6 months
Overall cost of support (L2, L3) reduced by 30%.