KEEPING UP WITH THE MILLENNIALS—THE HOW & WHY

Digital natives need technology and behavior-driven solutions than are based on organizational priorities. Mphasis leverages latest technologies such as AI, machine learning, and analytics to give them almost real user experiences.

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HOW ARE YOU KEEPING PACE WITH THE MILLENNIALS?

 

As true digital natives, millennials have qualitatively different behavioral and lifestyle patterns that are significantly affecting business priorities. Driven by their demand for immediacy and personalization, enterprises are in a state of flux and are veering towards building technology-driven solutions rather than products driven by organizational processes. 

Using an omnichannel, customer-centric, approach; Mphasis provides key business indicators that govern interactions at every customer touchpoint to provide a more meaningful and interactive experience. Addressing this market segment is a key driver for most enterprises choosing to engage in a Front2BackTM  transformation.

MPHASIS CONVERSATIONAL SOLUTIONS—CONTACT CENTER TRANSFORMATION

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Our conversational solutions start with transforming the contact center through:

• Design-thinking led approach with millennials in focus
• Sharp focus on key business indicators
• Reference architecture 
• Platform-driven approach across the sales funnel and customer lifecycle
• Focus on digital retention by leveraging best-in-class chat bot technologies or AI frameworks
• Zero UX interfaces and omnichannel-enabled infrastructure
• Artificial intelligence, machine learning, and advanced analytics
• Partnerships with a vetted suite of technology providers
• Optimization of existing investments

NEXT-GEN END USER SERVICES

In addition to Contact Center Transformation, Mphasis offers the Next-Gen Service Desk. This is a user experience management solution that integrates every aspect of end user services and is managed through a unified view of the system.

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SUCCESS STORIES

A Retail Bank Transforms its Contact Center
Global Logistics Company Fixes 93 Percent Defects
Wealth Management Company Reduced Setup and Provisioning Times by 50 Percent