Services
"As FCC operations evolve to require modularity and intelligent automation, buyers are prioritizing partners with domain-aligned delivery and orchestration capabilities. Mphasis has deepened its expertise in areas such as CDD remediation and perpetual KYC through Centers of Excellence and has developed a modular Agentic AI framework to support scalable deployment. These investments, along with its ability to rapidly deploy pre-trained AI agents, have contributed to its recognition as a Major Contender in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025."
Dheeraj Maken, Practice Director, Everest Group
Financial institutions navigating a tricky terrain of evolving regulations and persistent financial crime threats need service providers who deliver seamless support solutions to ensure security, productivity, and compliance.
In a report that assessed 36 leading FCC operations service providers – the Everest Group’s Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025, Mphasis has been positioned as a ‘Major Contender’.
The report categorises Major Contenders as services providers with targeted investments and partnerships to expand FCC capabilities, demonstrate deep domain specialization across industries and diversified delivery models with focus on nearshore and digitally enabled operations.
Mphasis strengths highlighted on the report:
• Delivery capabilities across the FCC value chain—KYC, TM, sanctions, fraud, EDD, and legal remediation
• Domain-aligned Centers of Excellence, deep expertise in CDD remediation, sanctions alert disposition and perpetual KYC use cases
• Modular Agentic AI framework leveraging WorkFusion and proprietary orchestration
• Ability to onboard and operationalize pre-trained AI agents at speed
Mphasis has also launched an AI-driven financial crime investigation framework developed through Mphasis Gen AI Foundry in collaboration with AWS.
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com
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