LEADING IT COMPANY OPTIMIZES COST AND AUTOMATES WITH MPHASIS

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CLIENT

 

The client is a leading information technology company with a global presence. It wanted to enhance customer satisfaction and productivity levels. By optimizing its onshore-offshore model, it also aimed for better cost savings.

BUSINESS CHALLENGE

 

The client required our assistance with server integration. It needed support for providing end-to-end integration testing across all components of its server range—coordinating among multiple component teams, ensuring program on-time delivery, and achieving ‘go–no go’ decision-making based on test results.

SOLUTION

 

Our solution involved integration testing using generic and client-specific components depicted below:

 

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We implemented the following to address the client’s issues:

• Optimization of onsite offshore model – 25 percent : 75 percent

• Migration to Cirrus Technology Platform

• Utilization of optimum hardware shifts to reduce hardware costs

• Operation of business from Taiwan to reduce costs

BENEFITS

Our innovative solutions helped the client enjoy the following business benefits:

• Increased overall automation level to 35 percent

• Achieved consistent customer satisfaction of 5/5

• Optimized cost through multi-geography engagement

• Enabled client to work on pilot and pre-production hardware

• Delivered 5 to 10 percent productivity improvement year-on-year (YoY)